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The FAQs

Sphere is a next-generation entertainment medium that is redefining the future of live entertainment, allowing the foremost artists, creators, and technologists to create extraordinary experiences that take storytelling to a new level and transport audiences to places both real and imagined. The venue is powered by cutting-edge technologies that ignite the senses and enable audiences to share experiences at a never-before-seen scale.\nSphere is located at 255 Sands Ave, Las Vegas, NV 89169. \nIf you’re looking for specific information about U2:UV Achtung Baby Live at Sphere, please click \nhere\n.  \nIf you’re looking for specific information about The Sphere Experience™, featuring Darren Aronofsky’s \nPostcard from Earth\n, please click \nhere\n. 


Ticketing Information

How can I buy tickets for events at Sphere?

Tickets for events at Sphere can be purchased on Ticketmaster, which can be accessed via thesphere.com. Tickets can also be purchased in-person onsite at the Sphere concierge, which is open on event days beginning two hours prior to the start of that day’s first show. \nAccessible seating may be secured through Ticketmaster or by contacting the Sphere Accessibility Services Department at \nguestrelations@sphereentertainmentco.com\n or 725-258-6724, Monday through Friday between 6:00 am and 5:00 pm PT, and Saturday and Sunday between 7:00 am and 5:00 pm PT. 

Do I need a ticket for a show to enter Sphere?

All guests require a ticket to enter Sphere. We recommend attending \nThe Sphere Experience\n featuring Darren Aronofsky’s \nPostcard from Earth\n to see all that Sphere has to offer.

Can I purchase tickets in-person at a box office?

The onsite Sphere Concierge is available for in-person ticket purchasing. It is located by the Plaza Entry, which is on the east side of the building. The concierge is open on event days beginning two hours prior to the first show’s start and closes 30 minutes after the last show begins. It is not open on days with no events. 

How do I get my tickets?

Mobile tickets are utilized at Sphere and must be displayed on your smartphone. \nAll tickets must be downloaded and added to your digital wallet in advance of your arrival at Sphere. \nFor more information, please visit the \nticketing page\n.   \nFor additional assistance, please contact Guest Relations at 725-258-6724 or \nguestrelations@sphereentertainmentco.com\n. 

Do I need to have a smartphone to display my ticket to enter the event? Can I show more than one ticket on the same phone?

Mobile tickets will need to be presented on your smartphone and \nmust be downloaded and added to your digital wallet in advance of your arrival at Sphere.\n Guests can display more than one ticket on the same smartphone. For more information, please visit the \nmobile tickets page\n.\nFor additional assistance, please contact Guest Relations at 725-258-6724 or \nguestrelations@sphereentertainmentco.com\n.  

Is ADA or accessible seating available?

Accessible seating may be secured through Ticketmaster or by contacting the Sphere Accessibility Services Department at \nguestrelations@sphereentertainmentco.com\n or 725-258-6724, Monday through Friday between 6:00 am and 5:00 pm PT, and Saturday and Sunday between 7:00 am and 5:00 pm PT. For additional information click \nhere\n.

Can I transfer my ticket to someone else?

Please check Ticketmaster to determine whether tickets for your event are transferrable. 

How can I purchase a suite?

Please contact Sphere’s premium hospitality team at \nsuites@sphere.vegas\n.

Is there an age requirement to attend events at Sphere? Do children require tickets? 

Please check your specific event page on our website to confirm whether any age restrictions have been imposed for your event; an age restriction will be clearly identified.   \nEvents may include immersive elements such as seat haptics, movement sensations, flashing lights, intense lighting, visual effects, loud noises, and atmospheric simulations such as scent and wind. Please check your event page to determine whether an event is suitable for your child.  \nWe strongly suggest that guests under 18 years of age attending an event are accompanied by a parent or guardian. 

What is the refund policy?

All ticket sales are final – no refunds or exchanges. If you have any questions or concerns, please contact Guest Relations at 725-258-6724 or \nguestrelations@sphereentertainmentco.com\n.\n 

Group Tickets

What defines a group?

To qualify as a group, there must be nine or more guests. Groups of friends, families, colleagues, clients, church members, alumni groups, teachers, firefighters, police officers, military, scouts, or just nine or more people may be eligible to receive special group benefits.

Are group rates available?

Depending on the event, group rates may be available. Contact Group Sales for more information at 725-258-7775 or \ngroups@sphere.vegas\n.

How do I book my group?

Contact Group Sales at 725-258-7775 or \ngroups@sphere.vegas\n to purchase group tickets.

How does my group get our tickets?

Mobile tickets are utilized at Sphere. Tickets purchased through Sphere’s Group Sales department can be managed via Sphere Account Manager. Please visit \nmobile ticketing\n for more information and instructions for downloading \nSphere Account Manager\n. 

What is your policy on group refunds?

All ticket sales are final – no refunds or exchanges. If you have any questions or concerns, please contact Group Sales at 725-258-7775 or \ngroups@sphere.vegas\n.


Arriving at Sphere

Where do I enter Sphere? 

Sphere is located at 255 Sands Ave, Las Vegas, NV 89169. Guests can enter the property on foot via Sands Avenue or Westchester Drive and enter the venue via the Plaza Entry on the east side of the building. The venue can also be accessed via the Venetian pedestrian bridge connected to The Venetian Resort. 

Is there parking nearby?

Parking is available both onsite and in nearby lots, and can be purchased in advance of your event \nhere\n. Subject to availability, drive-up parking may also be available for purchase upon arrival at the lots noted \nhere\n.

Where is rideshare drop off? 

Rideshare pick up and drop off for Sphere is located at the corner of Sands Ave and Koval Lane. On event days, Sphere staff will be onsite to direct you to the venue. 

Can I bring a bag to Sphere?

Sphere is a “no bag” facility, meaning that large bags and backpacks are not permitted inside the venue. Sphere does not provide an area to check bags, coats or any other personal belongings. \nExceptions to this policy include small clutches, purses, and fanny packs that are no larger than approximately 6 in. x 6 in. x 2 in., as well as diaper bags and bags required for medical items.  \nPlease note that all bags are subject to additional screening and inspection, either by visual or x-ray technology. If you or someone in your party has additional needs, please contact Guest Relations at \nguestrelations@sphereentertainmentco.com\n or 725-258-6724, Monday through Friday between 6:00 am and 5:00 pm PT, and Saturday and Sunday between 7:00 am and 5:00 pm PT. 


In order to maintain an enjoyable experience for all guests, video cameras, monopods, tripods, selfie sticks, audio recording devices, and professional cameras (those including telephoto or zoom lenses) are not permitted inside Sphere. Sphere does not provide an area to check bags, coats or any other personal belongings. Members of the media should reach out to \nSpherePR@sphereentertainmentco.com\n with any inquiries.  


Can I bring a laptop or tablet? 

Laptops and tablets are not permitted inside Sphere. Sphere does not provide an area to check bags, coats or any other personal belongings.


Are pets allowed inside Sphere?

Only service animals are permitted inside Sphere. If you or a member of your party is bringing a service animal, we strongly recommend that you contact the Accessibility Services Department at \nguestrelations@sphereentertainmentco.com\n or \n725-258-6724\n prior to your event.


Onsite Experience

Is Sphere a cashless venue? 

Sphere is a cashless venue and only accepts credits cards or mobile payment, including Google Pay and Apple Pay. Reverse ATMs, which convert cash into a debit card, are located near the escalators on levels 2, 4 and 6 for your convenience.

Does Sphere have WiFi inside? 

Free WiFi is available at Sphere. Guests can connect to “Free Sphere WiFi” once onsite.

Are there cell phone charging locations inside Sphere? 

Cell phone charging stations are located near the escalators on levels 2, 4 and 6.

Will food and beverage be available for purchase?

Food and beverage are available for purchase at Sphere. Please keep in mind that Sphere is a cashless venue and only accepts credits cards or mobile payment, including Google Pay and Apple Pay. Reverse ATMs, which convert cash into a debit card, are located near the escalators on levels 2, 4 and 6 for your convenience.

Will merchandise be available for purchase?

Merchandise may be available for purchase at your event. Please keep in mind that Sphere is a cashless venue and only accepts credits cards or mobile payment, including Google Pay and Apple pay. Reverse ATMs, which convert cash into a debit card, are located near the escalators on levels 2, 4, and 6 for your convenience.


Can I bring in outside food or beverage, or a reusable water bottle? 

Outside food and beverage (including sealed cans and bottles) are not permitted inside Sphere. Clear, soft-plastic, empty bottles are permitted. Accessible water fountains are located throughout the venue. \nIf you or someone in your party have a medical condition or specific needs that require bringing in outside food or beverage, please contact Guest Relations at \n725-258-6724\n or \nguestrelations@sphereentertainmentco.com\n prior to your event. 

How do I inquire about accessible accommodations?  

Sphere is committed to meeting the needs of our guests and creating an inclusive, enjoyable and unforgettable experience for all. Please visit our \nAccessibility Services page\n for a full range of our accommodations, programs and policies, including sensory-inclusive options. \nFor any additional inquiries, please contact the Sphere Accessibility Services Department at \nguestrelations@sphereentertainmentco.com\n or 725-258-6724, Monday through Friday between 6:00 a.m. and 5:00 p.m. PT, and Saturday and Sunday between 7:00 a.m. and 5:00 p.m. PT. 

Will family/all-gender restrooms be available?

Family/all-gender restrooms are located throughout Sphere. Please see a guest experience representative onsite for directions to the nearest location.

Will nursing facilities be available? Can I bring my breast pump or breastmilk?

Guests may nurse their child in any public location where they are comfortable. Nursing parents seeking more discreet accommodations can utilize the Family Lounges, which are located on levels 2 and 6, or the family/all-gender restrooms located throughout the venue. Breast pumps and associated equipment, and breastmilk, are permitted inside the venue. Please contact Guest Relations at \n725-258-6724\n or \nguestrelations@sphereentertainmentco.com\n prior to your event to ensure smooth entry into the venue.

Is there a lost and found? 

There is a lost and found at Sphere. If you are still onsite, please see your nearest guest experience representative. If you have already left the venue, please contact Guest Relations at 725-258-6724 or \nguestrelations@sphereentertainmentco.com\n  for assistance. 


Is there a first aid facility? 

First aid facilities are located on levels 2 and 6. Please see your nearest guest experience representative for additional assistance. 


What is your policy on re-entering the building?

All exits are final. Guests will not be permitted to leave and then re-enter.


Is there anything guests should be aware of related to the use of special effects at Sphere? 

Events at Sphere are immersive experiences that, depending on the event, may include elements such as seat haptics, movement sensations, flashing lights, intense lighting, visual effects, loud noises, and atmospheric simulations including fog, scent and wind. Such elements may aggravate certain medical or physical conditions, and guests should take into consideration if they have a history of discomfort or physical symptoms when experiencing these elements. If you have any concerns and/or are pregnant, you should consult with your physician prior to attending an immersive experience. \nThere are two designated Sensory Rooms located on levels 2 and 6.\n \nPlease see your nearest guest experience representative for additional assistance.  \nIf you have any additional questions, please feel free to reach out to Guest Relations at \nguestrelations@sphereentertainmentco.com\n or 725-258-6724, Monday through Friday between 6:00 a.m. and 5:00 p.m. PT, and Saturday and Sunday between 7:00 a.m. and 5:00 p.m. PT. 


Are guided tours of the venue available?  

While guided venue tours aren't available at this time, we recommend attending \nThe Sphere Experience\n featuring Darren Aronofsky's \nPostcard from Earth\n to see all that Sphere has to offer.

What if I still have more questions?

If you have any additional questions, please feel free to reach out to Guest Relations at \nguestrelations@sphereentertainmentco.com\n or 725-258-6724, Monday through Friday between 6:00 a.m. and 5:00 p.m. PT, and Saturday and Sunday between 7:00 a.m. and 5:00 p.m. PT.

Venue Policies

Code of Conduct:

Guests shall be respectful of others around them. \nGuests shall avoid blocking the view of other guests. \nDuring some concerts, the artist may request that guests be permitted to stand immediately in front of their seats during the entirety of the performance. On those occasions, standing guests shall continue to be respectful of others around them and avoid blocking the view of other guests. \nGuests shall not interfere with the event, the performers or the athletes in any way. \nGuests shall refrain from using foul/offensive language, fighting, obscene gestures, throwing objects and engaging in other behavior detrimental to the experience of other guests. \nGuests shall not stand on seats or any other building structure. \nGuests shall not block the aisles. \nGuests shall not occupy a seat or remain in an area for which they do not possess a valid ticket, and shall provide their ticket upon request. \nSphere is a non-smoking facility; guests shall not smoke anywhere in Sphere. \nGuests who consume alcoholic beverages shall do so in a responsible manner. \nGuests are encouraged to report inappropriate or offensive behavior to an usher, security officer or guest experience representative. \nGuests shall comply with requests from Sphere staff regarding arena operational and emergency procedures. \nSphere staff have been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests’ ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. We thank you for your cooperation. \n

Prohibited Items:

Items not permitted inside Sphere include (but are not limited to):\nWeapons, firearms, knives\nLaser pens\nPepper spray/mace\nSigns, banners, flags\nSelfie sticks\nVideo cameras/recording devices\nOutside food and beverage, including alcohol\nGlass, cans, aluminum bottles\nHoverboards and skateboards\nCowbells and airhorns\nPlease note, the list of prohibited items may vary by event. Anything deemed inappropriate or offensive by Sphere Entertainment will not be permitted.

Security:

At Sphere, we place the safety and security of our guests above all else. For that reason, we continuously assess and upgrade security measures across all of our venues.\nPlease plan ahead and allow yourself enough time to pass through security. Thank you in advance for helping us create a safe environment for you and our guests.

Smoking:

In compliance with Nevada regulations, there is no smoking, including electronic cigarettes, permitted anywhere in Sphere. This policy is strictly enforced. Violation of this regulation is grounds for ejection.

Government mandates, venue protocols and event requirements are subject to change. \nSphere Entertainment reserves the right to modify, revise, discontinue, or terminate these guidelines at any time with or without prior notice.